Job Summary:
 
We are looking for a Customer Service Representative that will be the liaison between
our company and its current and potential customers and end users. The successful
candidate will be able to effectively recommend products, troubleshoot products and
applications, solve complaints and inquiries while keeping customer satisfaction at the
core of every decision and behavior. The target is to ensure excellent customer service
standards, respond efficiently to customer inquiries and maintain high customer
satisfaction.
 
The position is Monday – Friday 9:00 AM -5:00 PM. No weekends or major holidays. We
offer several benefits including vacation/sick time, employer paid health, dental, and
vision. All job references will be verified prior to employment offer. Company is located
in Norcross, GA by Jimmy Carter and 85. Local applicants only please.
 
Responsibilities:
 
• Manage inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
• Build sustainable relationships and engage customers by going the extra mile
• Order and data entry with 100% accuracy
• Respond to customer email inquiries in a thorough and professional manner
• Special projects as assigned by the department manager
• Coordinate with various departments within the company to ensure customer requests
are handled appropriately and in a timely fashion
• Take on any other responsibilities and tasks as assigned
 
 Qualifications:
 
• Excellent customer service skills
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening
• Basic computer skills including web browsing, typing and data entry, word processing,
Microsoft word, excel, google documents etc.
• Ability to work effectively on a team
• Willingness to learn on the job
• Ability to multi-task, set priorities and manage time effectively
• Previous experience in a customer support role
 
Technical knowledge of electric guitar amplifiers strongly preferred.
High school diploma or GED. Associate degree or higher is preferred.
Please contact and send resumes to [email protected]

Orange Amps in Norcross, GA is looking for a capable Warehouse Associate to support our
company’s warehouse operations. You will receive, input, sort, load and unload products
and will perform various warehouse activities.

Responsibilities:
·         Process, package and ship orders accurately
·         Organize stocks and maintain inventory
·         Inspect products for defects and damages
·         Examine ingoing and outgoing shipments
·         Organize warehouse space
·         Receive, unload and place incoming inventory items appropriately
·         Check, verify and fill customer invoices
·         Abide by all company safety and hygiene regulations
·         Contribute ideas on ways to improve or optimize warehousing procedures
·         Keep warehouse clean and organized daily

Nice To Have:
·         Proven warehouse experience
·         Ability to operate or learn forklift, hand truck, pallet jack and other equipment
·         Adequate knowledge of warehouse data system
·         Team player with organizational skills
·         Ability to lift or move heavy products
·         High school diploma

Benefits:
·         Full-time position, 9am-5pm Mon-Fri
·         Paid time-off and holidays
·         Health insurance, dental and vision
·         Retirement plan
·         Ability to lift or move heavy products


Please contact and send resumes to [email protected]

This is a full time position, we would consider either a Job Share or Part Time application. Working from 108 Ripon Way, Borehamwood, WD6 2JA.

Key duties:
– Fault finding and repair to component level on both Valve and transistor Amplifiers.
– Managing the returns process from start to finish.
– Ensuring stock levels in the workshop are managed efficiently.
– Ensuring loan stock is maintained and ready to go when required.
– Assist the product team with Q.C. and product testing.
– Assist the admin team with technical enquiries.
– Any other duties as requested by your line manager.

Essential requirements:
– Electronics fault finding and repair knowledge.
– Electrical safety knowledge – working with dangerous voltages.
– Experience in a similar role.
– Guitar or Bass player

Preferred but non-essential requirements:
– Educated to degree level.
– Brand awareness.
– Knowledge of MI.
– SMD Rework experience.

Personal Qualities:
– Exemplary interpersonal and communication skills
– Excellent team and relationship-building abilities, with both internal and external parties
– Ability to work well under pressure, multitask, and maintain keen attention to detail
– Natural tendency to be positive, creative, and curious 
– Team player who enjoys collaborating with others
– Genuine empathy toward customers and commitment to diving into the weeds on their
challenges

John Dines by Mikko Malén

We are looking for a workshop technician for our UK Head Office in North London.

Your key duties will include:
* Providing Technical Support and dealing with Customer enquiries both via email and telephone.
* Managing the returns process from start to finish this includes, booking in, diagnosis and
repair to component level of both valve and transistor amplifiers, analysis of faults and
servicing of customer/artist stock.
* Ensuring loan stock is maintained and ready to go when required.
* QC of incoming goods.
* Ensuring stock levels in the workshop are managed efficiently.
* Maintaining the workshop to a high standard and take responsibility for Health and Safety as
per the Company Policy.
* Any other duties as requested by your line manager or another senior member of the
Company.

Based on the Orange Music Electronic Company Values we are looking for people to join the team who:
* Have a proven track record of Deliver the Highest Standards and understand what
excellence looks like.
* Have strong communication and influencing skills to develop Partnerships and Teamwork
and to ensure they are positive working relationships to achieve the best outcome.
* Someone who is constantly striving to Improve Performance for themselves, their team and
the Company.
* Are proactive and solution focussed with the mindset to take Ownership and Responsibility
for their own and their team’s part in seeing everything through to the best possible
conclusion.

Key Responsibilities
* Technical Support (First Line).
* Managing the returns process ensuring items are dealt with promptly.
* Inputting systems and procedures to improve the workload.

Skills Required
* Ability to fault find and repair both valve and transistor amplifiers.
* Planning, prioritising and organising tasks and activities, time management, self and team.
* Communication skills, building trust, empathy and mutual understanding.
* Effective use of IT and equipment, esp. communication, planning and reporting systems.
* Managing relationships, inter-department, peers, upwards, obtaining approval for projects,
changes etc.
* Administration; monitoring, maintaining and developing reporting systems.
* Quality awareness.
* Environmental and duty of care awareness and managing according to standards and
procedures.
* Outstanding customer service – external and internal.
* Self-development, self-control, seeking responsibility and personal growth.

Experience
* Minimum 5 Years’ Experience in a similar role within Industry is essential.
* Minimum 5 years’ experience in fault finding and repair (experience must include Valve
Amp repair and service).
* IT skills including outlook, word and excel desirable but not essential.
* Exceptional communication skills and the ability to communicate appropriately at all levels
of the organisation; this includes written and verbal communications.
* Experience of working in a high pressured environment.
* The ability to deliver excellent customer service.
* Brand awareness would be desirable but not essential.
* Experience of meeting deadlines and key performance indicators.
* Preferable you will hold a degree the minimum education requirement for this role is A-
Level.

Please submit your CV with covering letter and salary expectations to [email protected]

Accounting/Office Manager

We are looking for a key individual to join our team in the role of Accounting/Office Manager.

The position is Monday – Friday 9:00 AM -5:00 PM. No weekends or major holidays. We offer several benefits including vacation/sick time, employer paid health, dental, and vision. All job references will be verified prior to employment offer. Company is located in Norcross, GA by Jimmy Carter and 85. Local applicants only please.

Summary of Position:

This multi-faceted, hands-on position is centered on providing operational and accounting leadership for the company at its Atlanta location and reporting into its Head Quarters based in the UK.

This person will be responsible for providing company leadership, along with supporting all aspects of its accounting function, and some HR duties.

Essential Skills and Qualifications:

Candidate must have 5+ years’ experience as a full charge bookkeeper or accountant with a demonstrable track record of increasing job responsibility and career advancement

Formal education or training in accounting practices and methods

Proficiency in SAP Business One Enterprise software strongly desired

Must be adept at negotiation and problem resolution; strong people skills are essential.

Key attributes:

Attention to detail, confidentiality, thoroughness, and professionalism

The successful candidate must:-

Exhibit leadership, mentoring and a positive attitude to other staff members and external partners to maintain company culture and achieve financial success

Candidates should include salary requirements with cover letter to: [email protected]

Experience:

Accounting/Bookkeeping: 5 years (Required)
Office Management: 3 years (Required)
Human Resource support: 3 years (Preferred)
SAP Business One: 2 years (Preferred)

Education:

4 year college/university (accredited) BS or BA (Required)
Work authorization: United States (Required)