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WEBSITE TERMS AND CONDITIONS

Welcome to the orangeamps.com website terms and conditions for use.

For the our online webstore:

If you are ordering from outside the UK, there might be import duties and taxes to pay to get your parcel and you will be responsible for the payment of these charges. For further information please contact your local customs office before placing your order.

Prices shown are inclusive of UK VAT. If you are ordering from outside the UK the VAT will be adjusted at the checkout to your countries VAT rate.

Copyright on Content

The contents of this website (including, but not limited to, any text, photographs and other images, and any software contained herein) are protected by United Kingdom Copyright Law and under International Treaties.

No part of this website or its contents may be copied, stored, transmitted, reproduced or distributed in any form or medium whatsoever without the permission of OMEC Holdings Ltd (“OMEC”). Any person viewing, or using, this website, in any capacity, is deemed (without limitation) to accept our Website Terms and Conditions as set out below.

Website Terms & Conditions

1. Whilst every effort is made to ensure the information and the data contained in this website (including, but not limited to, any descriptions or specifications relating to any product) is correct, no guarantee or warranty is or can be given as to the accuracy of any such information or data or that any particular product referred to in this website is fit for any particular purpose. For details concerning any product detailed in this website, please refer to an authorised Orange dealer.

2. Any person, firm, company or other organisation using the abovementioned information or data therefore does so entirely at its own risk and liability and neither OMEC (including any affiliate, subsidiary or licensee) nor any of the contributors to this website, can accept any responsibility for any adverse outcome resulting from the use of or reliance upon any such information or data.

3. In any event, the liability of OMEC (again, including any affiliate, subsidiary or licensee) arising out of the supply and use of such information and data will not extend to any incidental or consequential damages or losses including (without limitation) loss of profit.

4. Any information and data contained on this website may be changed or updated without notice. OMEC furthermore reserves the right to change the specification of any product referred to in this website or to cease to supply any such product without notice.

5. This website may contain links to other websites operated by OMEC dealers or distributors or by other persons (“Third Party Websites”). OMEC dealers and distributors and any such other persons are independent contractors and are not agents of OMEC. OMEC therefore does not accept any responsibility for the content, availability, operation or performance of Third Party Websites nor does OMEC accept any responsibility for any non-compliance by any such dealers, distributors and other persons with any legal requirements (including but not limited to non-compliance with any data protection legislation).

6. This website may contain comments made by our customers. However, in publishing such comments, OMEC is not to be taken as endorsing or accepting any such comments. Any views expressed are solely the views of such persons. Where applicable, any person wishing to publish any item on this website shall submit such items to OMEC for its prior approval. OMEC shall be entitled in its absolute discretion be entitled to decline to publish any such item and shall not be required to give a reason for doing so.

7. Photos and images of products are to be used for marketing purposes only and may not be representive of the final shipped product. This can include safety marketings and logos which appear on the final product but may not appear on marketing images.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email, phone or post:
Email: [email protected]
Telephone: +44 (0) 208 905 2828
Address: Orange Music Electronic Company Limited Our company details are:

OMEC Holdings Ltd
Registered office: 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA. Registered in England. Company registration number: 01289884

COOKIES NOTICE

How we use cookies

A cookie is a small file which is placed on your computer. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow our website to respond to you as an individual – for example, how quickly did a webpage download for you? What pages did you visit? Do you still have items in your shopping cart? We only use this information for statistical analysis purposes and to allow our website to function.

A cookie in no way gives us access to your computer. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although we would rather you didn’t… this may prevent you from taking full advantage of the website and with less information on our visitors we won’t, for example, know which countries need faster access to our website.

Information may be shared with our official distributors who help distribute our gear in your area however, information to that could be used to identify you or contact you, will never be shared or used outside your explicit intention (for example, we won’t share your location given to us for delivery/shipping for anything other than shipping your gear to you).

PRIVACY NOTICE

OMEC Holdings Limited

CONTENTS:

1. Introduction
2. What is OMEC Holdings Limited?
3. Explaining the legal bases we rely on
4. When do we collect your personal data?
5. What sort of personal data do we collect?
6. How and why do we use your personal data?
7. How we protect your personal data
8. How long will we keep your personal data?
9. Who do we share your personal data with?
10. Where your personal data may be processed
11. What are your rights over your personal data?
12. How can you stop the use of your personal data for direct marketing?
13. Contacting the Regulator
14. If you live outside the UK
15. Any questions?

1. Introduction

This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle the data, and keep it safe.

This document contains a lot of information, but we want to fully inform you about your rights, and how OMEC Holdings Limited uses your data; for example.

We hope this document will answer any questions you have if not, please contact us.
We will need to update our Privacy Notice from time to time. We will notify you of any significant changes, you are welcome to check it whenever you wish.

When you are using our website, OMEC Holdings Limited is the data controller.

2. Who are OMEC Holdings Limited?

OMEC Holdings Limited – which we will refer to as OMEC Ltd in this document – is made up of:

• Orange Music Electronic Company Limited
• Orange Music Electronic Company Inc (T/A Orange USA)
• Orange Music Education
• Orange Amplification
• OPC – Orange Personal Computers
• Orange Headphones

Throughout this notice, ‘we’ and ‘us’ means the above brands.

3. Explaining the legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we will make clear to you what data is necessary in connection with a particular service.

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for delivery, we will collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting the OMEC Ltd to law enforcement.

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we may use your purchase history to send you offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products.

4. When do we collect your personal data?

We will collect data from you including but not limited to the list below:

• When you visit any of our websites, and use your account to buy products or complete warranty registration forms.
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
• When you create an account with us.
• When you purchase a product by phone but do not have an account.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you ask us to email you information about a product or service.
• When you enter prize draws or competitions.
• When you choose to complete any surveys we send you.
• When you comment on or review a product, blog or article
• When you have given a third party explicit permission to share with us the information they hold about you.

5. What sort of personal data do we collect?

• If you have an online account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number.
• Details of your interactions with us online.
• For example, we may collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, voucher redemptions, brands you show interest in, web pages you visit and how and when you contact us.
• Copies of documents you provide to prove your age or identity where the law requires this. (including your passport and driver’s licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.
• Details of your shopping preferences.
• Details of your visits to our websites, and which site you came from to ours.
• Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.

We will only ask for and use your personal data collected for recommending items of interest. It is your choice to share such details with us.

• Payment card information.
• Your comments and product reviews.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, and any search terms you entered.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

6. How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the best picture we can of who you are by combining the data we have.

We may use this data to offer products of interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

If you wish to change how we use your data, you can find details in the ‘What are my rights?’ section.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you have requested.

For example, if you have asked us to let you know when an item comes back into stock, we cannot do that if you have withdrawn your general consent to hear from us.

Here is how we will use your personal data and why:

• To process any orders that you make by using our websites. If we do not collect your personal data during checkout, we are unable to process your order and comply with our legal obligations.
• For example, your details may need to be passed to a third party to deliver the products that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, guarantees and so on.
• To respond to your queries, refund requests and complaints. Handling the information you sent us enables us to reply to you. We may also keep a record of these to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We will do all of this as part of our legitimate interest.
• For example, by monitoring IP addresses to identify possible fraudulent log-ins from unexpected locations.
• To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
• With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including promotions, events, competitions and so on.
• To send you relevant, communications, offers, services and products. We will do this on the basis of our legitimate business interest.

You are free to opt out of hearing from us by unsubscribing using this link or by post at the address detailed in section 12.

• To send you communications required by law or which are necessary to inform you about our changes. For example, significant updates to this Privacy Notice and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• To display the most interesting content to you on our websites, we will use data we hold about your favourite products and so on. We do so on the basis of your consent to receive notifications and/or for our website to place cookies or similar technology on your device.
• For example, we might display a list of items you have recently looked at, or offer you recommendations based on your purchase history and any other data you have shared with us.
• To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
• To comply with our contractual or legal obligations to share data with law enforcement.
• For example, when a court order is submitted to share data with law enforcement agencies or a court of law
• To send you survey and feedback requests to help improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
• Of course, you are free to opt out of receiving these requests from us at any time by unsubscribing.
• To build a picture of who you are and what you like, and to inform our business decisions, we will combine data captured from across OMEC Ltd, third parties and data from publicly-available lists as we have described in the section ‘What Sort of Personal Data do we collect?’ We’ll do this on the basis of our legitimate business interest.
• For example, by combining this data, this will help us decide which content to share with you. We also use anonymised data from customer purchase histories to identify trends.
• Information on how we share personal data with third parties.
• For online music exams: to provide you with access to tutors and enable you to receive your certification from the examining body.

7. How we protect your personal data

We know how much data security matters. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all areas of our websites.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured to ensure it is protected. Orange Music Electronic Company Limited do not store full payment details.

We regularly monitor our system for possible vulnerabilities to identify ways to further strengthen security.

8. How long will we keep your personal data?

Whenever we collect or process your personal data, it is only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Some examples of customer data retention periods:

Orders – when you place an order, we will keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.

Warranties – if your order included a warranty, the associated personal data will be kept until the end of the warranty period.

9. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.

For example, delivery couriers, for fraud management, to handle complaints and so on.
The policy we apply to these organisations to keep your data safe and protect your privacy is:

• Provided only with the information needed to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems.
• Operational companies such as couriers.

Sharing your data with third parties for their own purposes:

We will only do this in very specific circumstances, for example:

• For example, if you enter a competition and tick a box agreeing that the magazine can send you promotional information directly. Or if we run a joint campaign, and you agree to receive direct communications from them.
• For fraud management, we may share information about fraudulent or potentially fraudulent activity on our systems. This may include sharing data about individuals with law enforcement bodies.
• We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
• For further information please contact us.

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9a. Facebook Pixel

Websites like ours often use a cookie from Facebook called ‘Facebook Pixel’ to better serve adverts to you on their platform. For example, if you have visited gear on our website orangeamps.com you may be more likely to be displayed a linked product advert on Facebook. No personally identifiable data such as your name, address is shared from Orange to Facebook during this process.

10. Where your personal data may be processed

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as Australia or the USA.

International orders
If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to OMEC Ltd.

Protecting your data outside the EEA
The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

For example, this might be required in order to fulfil your order, process your payment details or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact us.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

11. What are your rights over your personal data?

You have the right to request:
• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• Review by OMEC Ltd of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that OMEC Ltd holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Orange Music Electronic Company Ltd, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA, or email [email protected] to ask for your information to be amended.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

12. How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

• Click the ‘unsubscribe’ link in any marketing communication that we send you. We will then stop any further emails.
• If you have an account, log in to change your preferences.
• Write to Orange Music Electronic Company Limited, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA.

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

13. Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we cannot be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 14.

14. If you live outside the UK

For all non-UK customers
By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.

Sometimes we need to transfer your personal data between countries to enable us to supply the goods or services you have requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.

By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.

We will ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that is not set out in this Privacy Notice. We will also make sure we adequately protect the confidentiality and privacy of your personal data.

Australia
For the purposes of this Privacy Notice, ‘personal data’ means any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is true, and whether or not the information or opinion is recorded in a material form.

If you are in Australia you may submit any questions, comments or complaints to us and we will come back to you within 30 days.

If you are contacting us to complain about an alleged breach of this Privacy Notice or our legal privacy obligations, please provide us with as much detail as possible in relation to your complaint.

We will take every privacy complaint seriously and assess it with the aim of resolving all issues quickly and efficiently. We would be grateful for your cooperation with us during this process by providing us with any relevant information that we made need.

If we have not come back to you within 30 days, or you are not happy with the response that you have received, you may submit a complaint to the Office of the Australian Information Commissioner. (please note we cannot be responsible for the content of external websites.)
We are committed to keeping your personal information secure and will take all reasonable precautions to protect it from loss, misuse or unauthorised access or alteration. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.

Nothing in this Privacy Notice restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

USA
To learn more about our cookies and website ‘track’ and ‘do not track’ practices please see our Cookies Notice.

Canada
As your data may be transferred to third parties outside Canada, local police or other enforcement, regulatory or Government bodies may have access to that data, with or without our knowledge.

The personal data we process may be accessed by people within OMEC Ltd, or by our third-party service providers, who require access for the purposes indicated in this Privacy Notice, or as may be permitted or required by applicable law. The personal data we collect is largely held in the UK.

If you have any questions, please contact us.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada, (please note we cannot be responsible for the content of external websites) or in some Canadian provinces, your local Privacy Commissioner.

South Korea, Malaysia, Singapore, Qatar
Terms used in this Privacy Notice shall have the meanings assigned to them by the Personal Data Protection Act 2010 (also known as the PDPA).

By placing an order with us, opening an account, browsing our website and/or agreeing to receive digital direct marketing communications, you agree that we may process your personal data as described in this Privacy Notice and our Cookies Notice, including for analytics and research into website use.

Hong Kong
When you agree to receive direct marketing emails from us, we may send you promotions and product details.

If you are in Hong Kong you may submit a complaint to us and we will come back to you within 30 days. If we have not come back to you or you are not happy with the response that you receive, you may submit a complaint to the Office of the Privacy Commissioner for Personal Data.

15. Any questions?

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.

If you have any questions, please contact us and we will be pleased to help you:

• Email us at [email protected]
• Or write to us at Orange Music Electronic Company Limited, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA

This notice was last updated on 16/05/2018

OMEC Holdings Limited: Registered Office: 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA

Registered in England. Company registration number 01289884.

Warranty Terms & Conditions of our products (excluding USA)

What is covered

Orange Music Electronic Company Limited (OMEC Ltd.) (We) warrants that Orange Products purchased through an Authorised Dealer will be free from defects in parts and workmanship for an initial period of 1 year (365 days) from the date of purchase. This initial 1 year Warranty applies to the original purchaser (You) and is non-transferable. This Warranty shall be applicable when You present the Product along with the original sales receipt and/or proof of purchase to the Authorised Dealer from whom the Product was purchased.

What is not covered

  • Damage caused by negligence, abuse, modification, improper use, incorrect voltages, incorrect polarity or the use of power supplies not recommended by OMEC Ltd.
  • Damage caused by another product.
  • Reasonable wear and tear.
  • Damage caused during transportation of the Product.
  • Damage caused by repair or service carried out by persons not authorised by OMEC Ltd.
  • A Product with a serial number which has been defaced, removed etc.
  • A Product which was not purchased from an Authorised Orange Dealer or Distributor.
  • Items listed herein outside the Warranty Period (see Warranty Period).

Warranty Period

This Warranty shall be effective from the date of purchase and cover the following Products and components for a period of:

  • Amplifiers, preamplifiers, effects pedals – 1 year, extendable* to 2 years;
  • Speaker enclosures (cabinets) – 1 year, extendable* to 2 years;
  • Valves (vacuum tubes) and Speakers in Orange Products or supplied by OMEC Ltd. – 90 days.

*The Extended Warranty Period is only applicable if the correct Registration form is submitted prior to the expiry of the initial 1 year Warranty which begins on the date of purchase. It is Your responsibility to submit this information correctly and We shall not be liable nor do We accept any responsibility whatsoever for non-receipt of this information. For customers outside the UK, the details and availability of the Extended Warranty Period may vary. Subject to consumer protection laws in the country of purchase and our Authorised Distributor’s terms and conditions, an additional year may be added to the initial 1 year Warranty. Please consult the Authorised Distributor in your region/area for full Extended Warranty Period terms.

Free Extended Warranty Period

For Customers Outside the UK (excluding USA):

Subject to consumer protection laws in the country of purchase and our Authorised Distributor’s terms and conditions, an additional year may be added to the initial 1 year Warranty, in accordance with the stipulations indicated in the Warranty Period section above. Please consult the Authorised Distributor in your country/area for full Extended Warranty Period terms. The terms of the Warranty Service are unaffected. Where an Authorised Distributor offers an Extended Warranty Period, it shall only be applicable when You complete the correct Registration form, to be submitted prior to the expiry of the initial 1 year Warranty, which begins on the date of purchase.

UK Customers:

OMEC Ltd. agrees to extend the initial 1 year Warranty Period by a further year at no charge, in accordance with the stipulations indicated in the Warranty Period section above, providing You complete and submit the correct Registration form prior to the expiry of the initial 1 year Warranty which begins at the date of purchase from an Authorised Orange Dealer. The terms of the Warranty Service are unaffected.

The Warranty Service

For Customers Outside the UK (excluding the USA):

The Warranty Terms & Conditions and Warranty Period apply. Please check with the Authorised Orange Distributor in your country or area, or the Authorised Orange Dealer from whom You purchased the product for specific details on the Warranty Service for your Product.

For UK Customers:

  • The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
  • The Warranty Service is only applicable to Products purchased from an Authorised Orange Dealer in the UK.
  • We will endeavour to repair the defective Product at no cost.
  • If we are unable to repair the defective Product, we reserve the right to provide You with a replacement which may or may not be a reconditioned unit.
  • In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
  • Providing the defective Product is covered by the terms of this Warranty, We shall be responsible for the cost of returning the Product to the Authorised Orange Dealer to whom it was returned.

What you need to do to obtain the Warranty Service

You must present the defective Product to the Authorised Orange Dealer from whom the Product was purchased, together with a copy of your original sales receipt or a proof of purchase. The terms of arrangement for returning the defective Product to the Authorised Orange Dealer are agreed between You and the Authorised Orange Dealer at the time of sale. For avoidance of doubt, consult the Authorised Orange Dealers’ warranty terms and conditions prior to making your purchase.

Exclusions

• Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to you at our sole discretion. For the avoidance of doubt, we reserve the right to refuse you provision of the Warranty Service if (a) you are unable to provide the original sales receipt or proof of purchase; and/or (b) we have reasons to believe that you have not directly purchased the Products from any of our authorised dealers.
• Notwithstanding the Warranty Services and the provisions set out herein, we shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
• The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
• This Warranty shall be governed by and construed in accordance with English Law.

WARRANTY TERMS & CONDITIONS OF OUR PRODUCTS

WHAT IS COVERED

Orange Music Electronic Company Inc. (Orange USA) warrants that Orange Products purchased through an Authorised Dealer of Orange USA will be free from defects in parts and workmanship for an initial period of 1 year (365 days) from the date of purchase.

This Warranty shall be applicable when You present the Product along with the original sales receipt and/or proof of purchase.

WHAT IS NOT COVERED

  • Damage caused by negligence, abuse, modification, improper use, incorrect voltages, incorrect polarity or the use of power supplies not recommended by Orange USA.
  • Damage caused by another product.
  • General wear and tear.
  • Damage caused during transportation of the product.
  • Damage caused by repair or service carried out by persons not authorized by Orange USA.
  • A Product with a serial number which has been defaced, removed etc.
  • A Product which was not purchased from an Authorized Dealer within the USA

WARRANTY PERIOD

This Warranty shall be effective from the date of purchase and cover the following Products and components for a period of:

• Amplifiers, preamplifiers, effects pedals – 1 year, extendable* to 2 years
• Speaker enclosures (cabinets) – 1 year, extendable* to 2 years
• Valves (vacuum tubes) and Speakers in Orange Products or supplied by OMEC Ltd. – 90 days

*The Extended Warranty Period is only applicable if the USA Registration form is submitted prior to the expiry of the initial 1 year warranty which begins at the date of purchase. It is Your responsibility to submit this information and We shall not be liable nor do We accept any responsibility whatsoever for non-receipt of this information.

If a warranty or RMA claim is made within 90 days of the purchase date of the Product, Orange USA pays ground shipping both ways.

If a warranty or RMA claim is made between 91 and 365 days (pending a 2nd year warranty extension) after the purchase date, the customer pays shipping to Orange USA and Orange USA pays return ground shipping.  However, to qualify for Orange USA to pay for shipping, it has to be a valid Product defect, as covered by the terms and conditions of the warranty, and not an oversight or user error.

For non-warranty repairs, the customer pays shipping both ways.  Repair charges must be paid within 45 days of the repair completion or the Product becomes the property of Orange USA.

THE WARRANTY SERVICE:

• The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
• We will endeavour to repair the defective Product at no cost.
• If we are unable to repair the defective Product, we reserve the right to provide you with a replacement which may or may not be a reconditioned unit.
• In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
• Providing the defective Product is covered by the terms of this Warranty we shall be responsible for the cost of returning your unit to You.

WHAT YOU NEED TO DO TO OBTAIN THE WARRANTY SERVICE

Contact Orange USA directly by filling in the RMA request form for USA customers (https://orangeamps.com/rma-request-for-usa-customers). Please be prepared to provide the following information:

  • Full Name of Purchaser
  • Shipping Address (Street, City, State, Zip)
  • Telephone Number
  • Email Address
  • Product Type
  • Product Serial Number
  • Symptoms/Issues with Product
  • Dealer from which Product was purchased
  • Purchase Date

Under no circumstances will Orange USA provide advanced replacements of any Products.

EXCLUSIONS

  • Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to you at our sole discretion. For the avoidance of doubt, we reserve the right to refuse you provision of the Warranty Service if (a) you are unable to provide the original sales receipt or proof of purchase; and/or (b) we have reasons to believe that you have not directly purchased the Products from any of our authorized retailers.
  • Notwithstanding the Warranty Services and the provisions set out herein, we shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
  • The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
  • This Warranty shall be governed by and construed in accordance with US Law.

ORANGE PROFESSIONAL CABLES LIMITED LIFETIME GUARANTEE:

  • Orange Music Electronic Company Ltd (OMEC) guarantees its cables against any defects in materials or workmanship under normal use.
  • This guarantee does not cover cosmetic defects caused by use of the product.
  • OMEC will repair or replace, at its discretion, any defective cable.
  • This Guarantee is your exclusive remedy for defective products and is solely for the benefit of the original purchaser.
  • This guarantee does not cover damage caused by improper use, accident, solvents, modifications caused by use with other equipment of any other external causes.
  • OMEC WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR INJURY OF ANY NATURE INCLUDING LOST PROFITS OR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY NATURE, EVEN IF OMEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • EXCEPT AS EXPRESSLY PROVIDED IN THIS GUARANTEE, OMEC MAKES NO OTHER GUARANTEE’S, EXPRESS OR IMPLIED, INCLUDING ANY GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • IF THE LIMITATIONS CONTAINED HEREIN ARE FOR ANY REASON DETERMINED TO BE INVALID, THEN OMEC LIABILITY SHALL BE LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCT.
  • UNDER NO CIRCUMSTANCES SHALL OMEC BE LIABLE FOR ANY LOSS OR DAMAGE IN EXCESS OF THE AMOUNT PAID BY YOU FOR THE PRODUCT.
  • To make claims under this guarantee, the product must be returned to the authorised Orange Professional Cable retailer from which the product was purchased together with your sales receipt, or other proof of purchase. If unable to do so, return the product and proof of purchase to OMEC.
  • For additional information contact us at [email protected]. This warranty gives you specific rights. You may also have additional rights in the country you reside.

The WEEE label indicates that you must not discard this electrical/electronic equipment in domestic household waste.

Terms & Conditions of our guitars

Orange guitars are guaranteed against defects in materials, components and workmanship for a period of one (1) year from the date of purchase, subject to the conditions and limitations stated herein. Components include pickups, switches, jacks, controls and tuning machines. This Warranty shall be applicable when the original sales receipt or proof of purchase of the Product is presented together with the defective Product within the applicable Warranty period. This Warranty applies only to the original retail purchaser when purchased through an authorised Dealer of Orange Music Electronic Company Limited (OMEC Ltd), and is non-transferable. Initial standard setup and adjustment of the instrument and its components at the time of purchase are at the discretion of the Dealer and are not covered by this warranty.

The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
• We will endeavour to repair the defective Product at no cost.
• If we are unable to repair the defective Product, We (OMEC Ltd.) reserve the right to provide You (the purchaser) with a replacement, which may or may not be a reconditioned unit.
• In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
• Providing the defective Product is covered by the terms of this Warranty we shall be responsible for the cost of returning your unit to you.
All Warranty claims should be addressed to the Dealer from whom the product was purchased. Transportation and insurance costs are at the discretion of the Dealer and are agreed at the time of sale, as stated in the Dealer’s returns and warranty policy. OMEC disclaims liability for defects or damages caused by service performed by unauthorised persons and all non-warranty service not performed by Orange.
Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to You at Our sole discretion. For the avoidance of doubt, We reserve the right to refuse You provision of the Warranty Service if: (a) You are unable to provide the original sales receipt or proof of purchase; and/or (b) We have reasons to believe that You have not directly purchased the Products from any of our Authorised Dealers.
Notwithstanding the Warranty Services and the provisions set out herein, We shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
The following items are not covered by this Warranty:
1. Wearing of fret wire, saddles, nut, strings or depletion of batteries (tuner).
2. Any action that can be considered ‘routine maintenance’, including, but not limited to: setup, intonation adjustment, fret dressing, nut filing, string changes, cleaning/conditioning etc.
3. Checking, chipping, marking, scratching, staining, ageing, discoloration and wear of lacquer finishes, including damage caused by guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials.
4. Damage to finishes or cracking, splitting or warping of wood caused by: changes in temperature and/or humidity, exposure to the sun, fire, liquid, body salts and acids of perspiration.
5. Damage and/or discolouration to finishes caused by improper or unsuitable cleaning routines and/or improper or unsuitable cleaning agents/solvents.
6. Corrosion, rusting or discolouration of any hardware/metal-plated components caused by humidity, liquid, salty air, improper storage or exposure to body salts and acids of perspiration.
7. Any damage resulting from customisation, modification and/or alteration of the original factory specifications.
8. Physical damage (either accidental or deliberate), aging, neglect, improper or lack of maintenance, abuse, mistreatment and excessive string tension.
9. Deterioration due to normal usage that may be considered ordinary ‘wear and tear’, including: fretboard marking/wear, wearing of jacks/sockets, controls, switches, plated surfaces, tuning machines and pickguards, wearing of zippers and casing (gigbag).
10. Any guitar upon which the serial number is missing, altered or tampered with in any way.
11. Any guitar not purchased through an Authorised Orange Dealer.

GLOBAL WEBSHOP TERMS AND CONDITIONS

Welcome to the orangeamps.com global webshop terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us by email [email protected], or call us on +44 1992 761145 Monday to Friday, 9am – 5pm UK time. Both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products which are being delivered within the UK. If your order is for Products which are being delivered outside of the UK, please refer to our International Terms and Conditions.

Definitions

o Conditions – means these terms and conditions and the Special Conditions
o Product – means a product displayed for sale on the Website
o Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
o Special Conditions – means the terms and conditions in the Product Description
o Users – means the users of the Website collectively
o Personal Information – means the details provided by you on registration
o We/us – means OMEC Holdings Ltd (“OMEC”) which is made up of: Orange Music Electronic Company Limited, Orange Music Electronic Company Inc, Orange Music Education, Orange Amplification, OPC – Orange Personal Computers, OMEC Consumer Products Ltd
o Website – means the website located at orangeamps.com or any subsequent URL which may replace it
o Cookies – means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer
o United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
o You – means a user of this Website.

Use of the website

Currency Converter

Your IP address is used to determine your local currency. This will be automatically applied to give you a good estimate of what you will be charged. Payment is made in GBP via one of the methods at checkout. Before paying, you will always see the final cost in GBP (£).

Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration
You warrant that:
The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Recommendations
When you use our website, we may offer you recommendations, show products we think you might like and could perhaps miss when you’re browsing the site.

Please see our Privacy Notice if you’d like more information on how we use your personal data to recommend products to you.

Privacy and cookies
We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

your email address will be shared with mail chimp to allow us to carry out marketing campaigns for orange services only.

To read more on how and where we collect or how we use your personal data, please see our Privacy Notice.

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see our cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on orangeamps.com

Description of products
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.

Photos and images of products are to be used for marketing purposes only and may not be representive of the final shipped product. This can include safety marketings and logos which appear on the final product but may not appear on marketing images.

Ordering, cancelling and returning products:

Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Returns and Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website

We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance

For items being delivered to you, when your product is despatched we will send you a confirmation email

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in our How to Change or cancel an order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions
• The contract will be concluded in English.

The details of your specific contract will not be filed by orangeamps.com. If you do require any information regarding orders you have placed with orangeamps.com, please write to us at: Orange Music Electronic Company Limited, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA

Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised. This doesn’t affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: [email protected] or call +44(0)1992761145, or write to: OMEC Consumer Products Limited, Unit 2, Abbeymead Industrial Estate, Brooker Road, Waltham Abbey, EN9 1HU

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Please see our Returns and Refund policy for further details.

Disposal of electrical products and WEEE regulations

WEEE compliance
OMEC are a producer of Electrical and Electronic Equipment (EEE) and is therefore obligated under the Waste Electrical and Electronic Equipment (WEEE) Regulations. We are fully compliant with all responsibilities as a registered member of a UK government approved WEEE Compliance Scheme. Our WEEE producer registration number is WEE/RM07070.

The UK WEEE Regulations were first introduced in 2007 with the aim of reducing the amount of EEE ending up in landfill. As per the requirements of the Regulations, we finance the recovery and recycling of WEEE when it reaches the end of its life and ensure our EEE products are marked accordingly with a crossed out wheeled bin symbol and a date mark.

More information about the WEEE Regulations can be found at www.gov.uk/electrical-and-electronic-equipment-eee-producer-responsibility

General terms
Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what OMEC and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact
For any queries regarding our service, please contact us via email, phone or post:
Email: [email protected]
Telephone: +44 1992 761145
Address: OMEC Consumer Products Limited, Unit 2, Abbeymead Industrial Estate, Brooker Road, Waltham Abbey, EN9 1HU

Our company details are:

OMEC Holdings Ltd
Registered office: 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA
Registered in England. Company registration number: 01289884

GLOBAL WEBSHOP RETURNS & REFUNDS POLICY

If you have changed your mind about keeping your purchase, please return it in its original condition and packaging with proof of purchase and we will exchange or refund it.

Unless faulty, this should be within 30 days of receiving your order. Original condition, means we would expect this to mean original packaging and labels, and that the item is unused and undamaged. This does not affect your statutory rights.

If we have sent you the wrong item, or your order is faulty, damaged or not as described on arrival, please contact us on +44 1992 761145. In this instance we will refund any postal charges you incur to return such items. Please note that this refund will be in sterling, and may therefore may not equate exactly to the amount paid, owing to fluctuating exchange rates.

It can take up to 14 days from returning the item(s) to receiving your refund.

We will only refund the person who originally placed and paid for the order.

The following items are excluded from our goodwill returns policy:-

Downloaded material, including Guitar Courses and Exams

Please send returns to: Returns Department, OMEC Consumer Products Limited, Unit 2, Abbeymead Industrial Estate, Brooker Road, Waltham Abbey EN9 1HU

Our company details are:

OMEC Holdings Ltd
Registered office: 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA
Registered in England. Company registration number: 01289884

GLOBAL WEBSHOP INTERNATIONAL TERMS & CONDITIONS

Prices shown on our website include VAT due on the product. Please note that the Channel Islands and Northern Ireland count as UK, not International delivery. Depending on the shipping method chosen will depend upon how long your order may take to arrive.

Customs Payments
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges.

As we have no control over these charges and cannot predict what they may be, we’re sorry that we are unable to offer any assistance on these processes. Please check the import charges applicable in any non-EU country before ordering products to be delivered there. For refunds and returns please see our refunds and returns policy Our company details are:

OMEC Holdings Ltd
Registered office: 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA
Registered in England. Company registration number: 01289884

GLOBAL WEBSHOP – HOW TO CHANGE OR CANCEL YOUR ORDER

AMENDING YOUR ORDER
In most circumstances it is not possible to make changes to your order once it’s been placed. If your order has already been despatched from the warehouse, you need to return the item following our Returns procedure.

If your order has not left the warehouse, we may be able to change delivery address details, remove items from your order or cancel it completely.

Please contact us on +44 1992 761145 between 9am and 5pm, Monday to Friday.

CANCELLING YOUR ORDER
If your order has already been despatched from the warehouse, please return the item following our Returns procedure in the event of any unwanted products.

There are some products which we cannot cancel, refund or exchange, including downloaded material.

Contact

For any queries regarding our service, please contact us via email, phone or post:
Email: [email protected]
Telephone: +44 1992 761145
Address: OMEC Consumer Products Limited, Unit 2, Abbeymead Industrial Estate, Brooker Road, Waltham Abbey EN9 1HU

Black Deer Festival Competition Rules

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.

  1. Eligibility: This Campaign is open only to those who sign up at via orangeamps.com and who are 18 years or over as of the date of entry. The Campaign is open to legal U.K. residents and is void where prohibited by law. Employees of Orange Music Electronic Co Ltd, its affiliates, subsidiaries, advertising and promotion agencies, and suppliers, (collectively the “Employees”), and immediate family members and/or those living in the same household of Employees are not eligible to participate in the Campaign. The Campaign is subject to all applicable federal, state, and local laws and regulations.
  1. Agreement to Rules: By participating, the Contestant (“You”) agree to be fully unconditionally bound by these Rules, and You represent and warrant that You meet the eligibility requirements. In addition, You agree to accept the decisions of Orange Music Electronic Co Ltd as final and binding as it relates to the content of this Campaign.
  1. Campaign Period: Entries will be accepted online starting on 29th April 2021 at 0.00 UK time and ending 28th May 2021 at 12.00 UK time.
  1. How to Enter: The Campaign must be entered by submitting an entry using the online form provided at https://orangeamps.com/articles/black-deer-competition-2021/. The entry must fulfil all Campaign requirements, as specified, to be eligible to win a prize. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Orange Music Electronic Co Ltd.

You may enter only once. You must provide the information requested. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules, your submission may be removed from eligibility at the sole discretion of Orange Music Electronic Co Ltd.

  1. Prizes: The Winner of the Competition will receive: 1 x Orange Crush Acoustic Combo, 1 x Orange Crest Edition Headphones, 1 x Orange Acoustic Pedal, Two (2) adult weekend camping tickets to be redeemed only at the Black Deer Festival 25th – 27th June 2021 ,which includes access to the festival arena and general camping area (to bring your own tent / equipment). Does not include car / motorcycle parking pass – this will need to be purchased separately. Current Tier 3 value of an Adult Weekend Camping Ticket is £194.62 each, so for the pair totals a value of £389.24. This promotional competition is restricted to one (1) entry per person, aged 18 years and over, proof of identity and age may be required. It is not transferable to another individual and no cash or other alternatives will be offered. Exchange, re-sale or sale of the two adult camping tickets is strictly prohibited. The winner(s) is (are) responsible for all expenses and arrangements not specifically included in the prize. The promoter accepts no responsibility for loss of property/injuries/or accidents that may occur during your visit to the festival, or whilst taking part in any of the activities at the festival between 25th – 27th June 2021.  The specifics of the prize shall be solely determined by Orange Music Electronic Co Ltd. No cash or other prize substitution shall be permitted except at Orange Music Electronic Co Ltd discretion. The prize is non-transferable. Any and all prize-related expenses, including without limitation any and all federal, state, and/or local taxes, shall be the sole responsibility of Winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by Winner is permitted. Acceptance of prize constitutes permission for Orange Music Electronic Co Ltd to use Winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
  1. Odds: The odds of winning depend on the number of eligible entries received.
  1. Winner Selection and Notification: Winner will be selected at random from entries received within the time period. Winner will be notified by email or social channels within five (5) days following selection of Winner. Orange Music Electronic Co Ltd shall have no liability for Winner’s failure to receive notices due to spam, junk e-mail or other security settings or for Winner’s provision of incorrect or otherwise non-functioning contact information. If Winner cannot be contacted, is ineligible, fails to claim the prize within 30 days from the time award notification was sent, the prize may be forfeited and an alternate Winner selected. Receipt by Winner of the prize offered in this Campaign is conditioned upon compliance with any and all federal, state, and local laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY WINNER (AT Orange Music Electronic Co Ltd’s SOLE DISCRETION) WILL RESULT IN WINNER’S DISQUALIFICATION AS WINNER OF THE CAMPAIGN, AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
  1. Rights Granted by You: By entering this content (e.g., photo, video, text, etc.), You understand and agree that Orange Music Electronic Co Ltd anyone acting on behalf of Orange Music Electronic Co Ltd, and Orange Music Electronic Co Ltd licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes. without any further compensation, notice, review, or consent.
  1. Terms & Conditions: Orange Music Electronic Co Ltd reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorised human intervention, fraud, or other cause beyond Orange Music Electronic Co Ltd’s control corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case Orange Music Electronic Co Ltd may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Orange Music Electronic Co Ltd. Orange Music Electronic Co Ltd reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. Orange Music Electronic Co Ltd has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, [your company name] reserves the right to seek damages to the fullest extent permitted by law.
  1. Limitation of Liability: By entering, You agree to release and hold harmless Orange Music Electronic Co Ltd and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorised human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.
  1. Disputes: THIS Campaign IS GOVERNED BY THE LAWS OF The United Kingdom, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually by a court in the United Kingdom.
  1. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Orange Music Electronic Co Ltd website.
  1. Sponsor: This campaign is operated by Orange Music Electronic Co Ltd 108 Ripon Way Borehamwood Hertfordshire WD6 2JA.

The Campaign hosted by Orange Music Electronic Co Ltd is in no way sponsored, endorsed, administered by, or associated with Facebook, Twitter, Instagram or any other social media.