Using this website

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Orange Music Electronic Company Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Orange Music Electronic Company Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3rd Floor, 167 Fleet Street, London, EC4A 2EA, England. Our company registration number is 1289884. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1) The content of the pages of this website is for your general information and use only. It is subject to change without notice. You may access the majority of this site without registering your details. However certain sections of this website require registration of some personal details.

2) This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by us:

Name
Email Address
3) You are permitted to print and download extracts for your own personal use providing you abide by the below:-

No information on this site is modified in anyway
No images or graphics are used separately from the text they are displayed with; and
The Company’s copyright, trade mark notices and this permission notice appear in all copies.
4) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Any use of information from this site is prohibited unless outlined in statement 3 above. If you are found to be in breach of these terms and conditions your permission to use this website may be instantly terminated.
No part of this website may be reproduced or stored in any other website without the Company’s prior written permission.
5) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

7) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

8 ) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

9) From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

10) You must obtain written approval from the Company prior to creating any link to this website.

11) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

12) Other than personally identifiable information, which is covered under the privacy policy and material you post to this website shall be considered non-confidential and non-proprietary. The company shall have no obligations with respect to any such information. The company is free to copy, disclose, distribute, incorporate and otherwise use any such information and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

13) The Company prohibits you from posting to or from this Site any material which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discrimination, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or for which you have not obtained all the correct licenses and/or approvals; or which constitutes or encourages conduct that would be constituted a criminal offence, give rise to civil liability, or otherwise to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

14) You agree to indemnify the Company against any loss or damage suffered as a result of your contribution.

15) You may not misuse this Site (including, without limitation by hacking).

16) The company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of Conditions set out in section 4 above.

17) Any information obtained from you by visiting our website will be processed in accordance with our Privacy Policy, Visiting our site means you consent to such processing and you warrant that all data provided by you is accurate.

Warranty Terms & Conditions of our products (excluding USA)

What is covered

Orange Music Electronic Company Limited (OMEC Ltd.) (We) warrants that Orange Products purchased through an Authorised Dealer will be free from defects in parts and workmanship for an initial period of 1 year (365 days) from the date of purchase. This initial 1 year Warranty applies to the original purchaser (You) and is non-transferable.

This Warranty shall be applicable when You present the Product along with the original sales receipt and/or proof of purchase to the Authorised Dealer from whom the Product was purchased.

What is not covered

  • Damage caused by negligence, abuse, modification, improper use, incorrect voltages, incorrect polarity or the use of power supplies not recommended by OMEC Ltd.
  • Damage caused by another product.
  • Reasonable wear and tear.
  • Damage caused during transportation of the Product.
  • Damage caused by repair or service carried out by persons not authorised by OMEC Ltd.
  • A Product with a serial number which has been defaced, removed etc.
  • A Product which was not purchased from an Authorised Orange Dealer or Distributor.
  • Items listed herein outside the Warranty Period (see Warranty Period).

Warranty Period

This Warranty shall be effective from the date of purchase and cover the following Products and components for a period of:

  • Amplifiers, preamplifiers, effects pedals – 1 year, extendable* to 2 years;
  • Speaker enclosures (cabinets) – 1 year, extendable* to 2 years;
  • Valves (vacuum tubes) and Speakers in Orange Products or supplied by OMEC Ltd. – 90 days.

*The Extended Warranty Period is only applicable if the correct Registration form is submitted prior to the expiry of the initial 1 year Warranty which begins on the date of purchase. It is Your responsibility to submit this information correctly and We shall not be liable nor do We accept any responsibility whatsoever for non-receipt of this information. For customers outside the UK, the details and availability of the Extended Warranty Period may vary. Subject to consumer protection laws in the country of purchase and our Authorised Distributor’s terms and conditions, an additional year may be added to the initial 1 year Warranty. Please consult the Authorised Distributor in your region/area for full Extended Warranty Period terms.

Free Extended Warranty Period

For Customers Outside the UK (excluding USA):

Subject to consumer protection laws in the country of purchase and our Authorised Distributor’s terms and conditions, an additional year may be added to the initial 1 year Warranty, in accordance with the stipulations indicated in the Warranty Period section above. Please consult the Authorised Distributor in your country/area for full Extended Warranty Period terms. The terms of the Warranty Service are unaffected. Where an Authorised Distributor offers an Extended Warranty Period, it shall only be applicable when You complete the correct Registration form, to be submitted prior to the expiry of the initial 1 year Warranty, which begins on the date of purchase.

UK Customers:

OMEC Ltd. agrees to extend the initial 1 year Warranty Period by a further year at no charge, in accordance with the stipulations indicated in the Warranty Period section above, providing You complete and submit the correct Registration form prior to the expiry of the initial 1 year Warranty which begins at the date of purchase from an Authorised Orange Dealer. The terms of the Warranty Service are unaffected.

The Warranty Service

For Customers Outside the UK (excluding the USA):

The Warranty Terms & Conditions and Warranty Period apply. Please check with the Authorised Orange Distributor in your country or area, or the Authorised Orange Dealer from whom You purchased the product for specific details on the Warranty Service for your Product.

For UK Customers:

  • The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
  • The Warranty Service is only applicable to Products purchased from an Authorised Orange Dealer in the UK.
  • We will endeavour to repair the defective Product at no cost.
  • If we are unable to repair the defective Product, we reserve the right to provide You with a replacement which may or may not be a reconditioned unit.
  • In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
  • Providing the defective Product is covered by the terms of this Warranty, We shall be responsible for the cost of returning the Product to the Authorised Orange Dealer to whom it was returned.

What you need to do to obtain the Warranty Service

You must present the defective Product to the Authorised Orange Dealer from whom the Product was purchased, together with a copy of your original sales receipt or a proof of purchase. The terms of arrangement for returning the defective Product to the Authorised Orange Dealer are agreed between You and the Authorised Orange Dealer at the time of sale. For avoidance of doubt, consult the Authorised Orange Dealers’ warranty terms and conditions prior to making your purchase.

Exclusions

• Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to you at our sole discretion. For the avoidance of doubt, we reserve the right to refuse you provision of the Warranty Service if (a) you are unable to provide the original sales receipt or proof of purchase; and/or (b) we have reasons to believe that you have not directly purchased the Products from any of our authorised dealers.
• Notwithstanding the Warranty Services and the provisions set out herein, we shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
• The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
• This Warranty shall be governed by and construed in accordance with English Law.

Warranty Terms & Conditions of our products (just for USA)

WHAT IS COVERED

Orange Music Electronic Company Inc. (Orange USA) warrants that Orange Products purchased through an Authorised Dealer of Orange USA will be free from defects in parts and workmanship for an initial period of 1 year (365 days) from the date of purchase.

This Warranty shall be applicable when You present the Product along with the original sales receipt and/or proof of purchase.

WHAT IS NOT COVERED

  • Damage caused by negligence, abuse, modification, improper use, incorrect voltages, incorrect polarity or the use of power supplies not recommended by Orange USA.
  • Damage caused by another product.
  • General wear and tear.
  • Damage caused during transportation of the product.
  • Damage caused by repair or service carried out by persons not authorized by Orange USA.
  • A Product with a serial number which has been defaced, removed etc.
  • A Product which was not purchased from an Authorized Dealer within the USA

WARRANTY PERIOD

This Warranty shall be effective from the date of purchase and cover the following Products and components for a period of:

• Amplifiers, preamplifiers, effects pedals – 1 year, extendable* to 2 years
• Speaker enclosures (cabinets) – 1 year, extendable* to 2 years
• Valves (vacuum tubes) and Speakers in Orange Products or supplied by OMEC Ltd. – 90 days

*The Extended Warranty Period is only applicable if the USA Registration form is submitted prior to the expiry of the initial 1 year warranty which begins at the date of purchase. It is Your responsibility to submit this information and We shall not be liable nor do We accept any responsibility whatsoever for non-receipt of this information.

If a warranty or RMA claim is made within 90 days of the purchase date of the Product, Orange USA pays ground shipping both ways.

If a warranty or RMA claim is made between 91 and 365 days (pending a 2nd year warranty extension) after the purchase date, the customer pays shipping to Orange USA and Orange USA pays return ground shipping.  However, to qualify for Orange USA to pay for shipping, it has to be a valid Product defect, as covered by the terms and conditions of the warranty, and not an oversight or user error.

For non-warranty repairs, the customer pays shipping both ways.  Repair charges must be paid within 45 days of the repair completion or the Product becomes the property of Orange USA.

THE WARRANTY SERVICE:

• The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
• We will endeavour to repair the defective Product at no cost.
• If we are unable to repair the defective Product, we reserve the right to provide you with a replacement which may or may not be a reconditioned unit.
• In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
• Providing the defective Product is covered by the terms of this Warranty we shall be responsible for the cost of returning your unit to You.

WHAT YOU NEED TO DO TO OBTAIN THE WARRANTY SERVICE

Contact Orange USA directly by email at tech@orangeusa.com or by calling 404-303-8196. Please be prepared to provide the following information to the service tech:
• Full Name of Purchaser
• Shipping Address (Street, City, State, Zip)
• Telephone Number
• Email Address
• Product Type
• Product Serial Number
• Symptoms/Issues with Product
• Dealer from which Product was purchased
• Purchase Date

The service tech will then provide you with an RMA# (Return Merchandise Authorization) and, based on the information provided and in accordance with the terms set out herein, will determine the best course of action, including replacement, local repair, or in-house repair at Orange USA.

Under no circumstances will Orange USA provide advanced replacements of any Products.

EXCLUSIONS

• Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to you at our sole discretion. For the avoidance of doubt, we reserve the right to refuse you provision of the Warranty Service if (a) you are unable to provide the original sales receipt or proof of purchase; and/or (b) we have reasons to believe that you have not directly purchased the Products from any of our authorized retailers.
• Notwithstanding the Warranty Services and the provisions set out herein, we shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
• The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
• This Warranty shall be governed by and construed in accordance with US Law.

Terms & Conditions of our Orange Professional Cables

ORANGE PROFESSIONAL CABLES LIMITED LIFETIME GUARANTEE:

  • Orange Music Electronic Company Ltd (OMEC) guarantees its cables against any defects in materials or workmanship under normal use.

  • This guarantee does not cover cosmetic defects caused by use of the product.
  • OMEC will repair or replace, at its discretion, any defective cable.
  • This Guarantee is your exclusive remedy for defective products and is solely for the benefit of the original purchaser.
  • This guarantee does not cover damage caused by improper use, accident, solvents, modifications caused by use with other equipment of any other external causes.
  • OMEC WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR INJURY OF ANY NATURE INCLUDING LOST PROFITS OR INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY NATURE, EVEN IF OMEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • EXCEPT AS EXPRESSLY PROVIDED IN THIS GUARANTEE, OMEC MAKES NO OTHER GUARANTEE’S, EXPRESS OR IMPLIED, INCLUDING ANY GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • IF THE LIMITATIONS CONTAINED HEREIN ARE FOR ANY REASON DETERMINED TO BE INVALID, THEN OMEC LIABILITY SHALL BE LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCT.
  • UNDER NO CIRCUMSTANCES SHALL OMEC BE LIABLE FOR ANY LOSS OR DAMAGE IN EXCESS OF THE AMOUNT PAID BY YOU FOR THE PRODUCT.
  • To make claims under this guarantee, the product must be returned to the authorised Orange Professional Cable retailer from which the product was purchased together with your sales receipt, or other proof of purchase. If unable to do so, return the product and proof of purchase to OMEC.
  • For additional information contact us at info@omec.com. This warranty gives you specific rights. You may also have additional rights in the country you reside.

The WEEE label indicates that you must not discard this electrical/electronic equipment in domestic household waste.

Terms & Conditions of our guitars

Orange guitars are guaranteed against defects in materials, components and workmanship for a period of one (1) year from the date of purchase, subject to the conditions and limitations stated herein. Components include pickups, switches, jacks, controls and tuning machines. This Warranty shall be applicable when the original sales receipt or proof of purchase of the Product is presented together with the defective Product within the applicable Warranty period. This Warranty applies only to the original retail purchaser when purchased through an authorised Dealer of Orange Music Electronic Company Limited (OMEC Ltd), and is non-transferable. Initial standard setup and adjustment of the instrument and its components at the time of purchase are at the discretion of the Dealer and are not covered by this warranty.

The Warranty Service may include repairs or replacement of the Product in accordance with the terms set out herein.
• We will endeavour to repair the defective Product at no cost.
• If we are unable to repair the defective Product, We (OMEC Ltd.) reserve the right to provide You (the purchaser) with a replacement, which may or may not be a reconditioned unit.
• In the event a repair or replacement has been made, we shall be entitled to take and keep possession of the defective Product which is deemed to be beyond repair during the Warranty Period.
• Providing the defective Product is covered by the terms of this Warranty we shall be responsible for the cost of returning your unit to you.
All Warranty claims should be addressed to the Dealer from whom the product was purchased. Transportation and insurance costs are at the discretion of the Dealer and are agreed at the time of sale, as stated in the Dealer’s returns and warranty policy. OMEC disclaims liability for defects or damages caused by service performed by unauthorised persons and all non-warranty service not performed by Orange.
Our liability for any defective Product, save for death or personal injury caused by our negligence, is limited to the Warranty Services which shall be provided to You at Our sole discretion. For the avoidance of doubt, We reserve the right to refuse You provision of the Warranty Service if: (a) You are unable to provide the original sales receipt or proof of purchase; and/or (b) We have reasons to believe that You have not directly purchased the Products from any of our Authorised Dealers.
Notwithstanding the Warranty Services and the provisions set out herein, We shall not be liable for any claims or damages in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, damage to any other equipment or other items at the site of use, or any indirect or consequential loss or damage whatsoever.
The terms under this Warranty do not affect your statutory rights in respect of your defective Products.
The following items are not covered by this Warranty:
1. Wearing of fret wire, saddles, nut, strings or depletion of batteries (tuner).
2. Any action that can be considered ‘routine maintenance’, including, but not limited to: setup, intonation adjustment, fret dressing, nut filing, string changes, cleaning/conditioning etc.
3. Checking, chipping, marking, scratching, staining, ageing, discoloration and wear of lacquer finishes, including damage caused by guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials.
4. Damage to finishes or cracking, splitting or warping of wood caused by: changes in temperature and/or humidity, exposure to the sun, fire, liquid, body salts and acids of perspiration.
5. Damage and/or discolouration to finishes caused by improper or unsuitable cleaning routines and/or improper or unsuitable cleaning agents/solvents.
6. Corrosion, rusting or discolouration of any hardware/metal-plated components caused by humidity, liquid, salty air, improper storage or exposure to body salts and acids of perspiration.
7. Any damage resulting from customisation, modification and/or alteration of the original factory specifications.
8. Physical damage (either accidental or deliberate), aging, neglect, improper or lack of maintenance, abuse, mistreatment and excessive string tension.
9. Deterioration due to normal usage that may be considered ordinary ‘wear and tear’, including: fretboard marking/wear, wearing of jacks/sockets, controls, switches, plated surfaces, tuning machines and pickguards, wearing of zippers and casing (gigbag).
10. Any guitar upon which the serial number is missing, altered or tampered with in any way.
11. Any guitar not purchased through an Authorised Orange Dealer.

Cookies & Privacy Policy

This privacy policy sets out how Orange Music Electronic Company Limited and its subsidiaries (OMEC Ltd) uses and protects any information that you give Orange Music Electronic Company Limited (OMEC Ltd thereafter) when you use this website.

OMEC Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th April 2012.

How we use cookies

A cookie is a small file which is placed on your computer. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow our website to respond to you as an individual – for example, how quickly did a webpage download for you? What pages did you visit? Do you still have items in your shopping cart? We only use this information for statistical analysis purposes and to allow our website to function.

A cookie in no way gives us access to your computer.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although we would rather you didn’t… this may prevent you from taking full advantage of the website and with less information on our visitors we won’t, for example, know which countries need faster access to our website.

What we collect

We may collect the following information:

name and job title, contact information including email address
demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Infomation may be shared with our official distributors who help distribute our gear in your area however, information to that could be used to identify you or contact you, will never be shared or used outside your explicit intention (for example, we won’t share your location given to us for delivery/shipping for anything other than shipping your gear to you).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Orange Music Electronic Company Limited, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA, England or emailing us at info@omec.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Orange Music Electronic Company Limited, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA, England.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Acquisition or Changes in Ownership

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

Conditions of Use, Notices and Revisions

If you choose to visit Orange Music Electronic Company Limited, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms & Conditions, including limitations on damages and application of the laws of England.

If you have any concern about privacy at Orange Music Electronic Company Limited, please send a thorough description to us and we will try to resolve it. Our business changes constantly and our Privacy Notice will change also, you should check our website frequently to view recent changes. Unless stated otherwise, our current Privacy Policy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

UK Webshop Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help.
websales@omec.com or call 020 8905 2828

Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We recommend obtaining a certificate of posting.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. We will refund the cost of shipping the original item unless you selected a special service, in which case standard shipping cost for your area will be refunded.
Contact Us
If you have any questions on how to return your item to us, contact us at websales@omec.com or call us on 020 8905 2828
Items Not Eligible
Downloaded material is not eligible for refund.
How to Return Your Item
Items should be sent to: Returns, Orange Music Electronic Co Ltd, 108 Ripon Way, Borehamwood, Hertfordshire, WD6 2JA.

This returns policy does not affect your statutory rights.