Has your Orange gear developed a fault? Contact your dealer for help except for users in USA who should fill in an RMA request.
This Warranty shall be effective from the date of purchase and cover the following Products and components for a period of:
• Amplifiers, preamplifiers, effects pedals – 1 year, extendable* to 2 years
• Speaker enclosures (cabinets) – 1 year, extendable* to 2 years
• Valves (vacuum tubes) and Speakers in Orange Products or supplied by OMEC Ltd. – 90 days
*The extended warranty period is only applicable if warranty registration is submitted prior to the expiration of the initial 1st year warranty which begins at the date of purchase. It is your responsibility to submit this information and we shall not be liable nor do we accept any responsibility whatsoever for non-receipt of this information. If you have any difficulties registering your new Orange Product, please email firstname.lastname@example.org
For USA warranties, Orange USA provides its own service and parts at no charge providing: a) covered under warranty, b) customer provides “proof of purchase” and c) the unit is returned properly packed. Orange USA is not responsible for shipping damage.
When is an item under warranty?
If a warranty or RMA claim is made within 90 days of the purchase date of the Product, Orange USA pays ground shipping both ways.
If a warranty or RMA claim is made between 91 and 365 days (pending 2nd year warranty extension) after the purchase date, the customer pays shipping to Orange USA and Orange USA pays return ground shipping. However, to qualify for Orange USA to pay for shipping, it has to be a valid Product defect, as covered by the terms and conditions of the warranty, and not an oversight or user error.
For non-warranty repairs, the customer pays shipping both ways. Repair charges must be paid within 45 days of the repair completion or the Product becomes the property of Orange USA.
What is Covered?
Defects in the materials and workmanship of your Product which has been purchased through an authorized dealer of Orange USA. (This Warranty shall be applicable when the original sales receipt or proof of purchase of the Product is presented together with the defective Product or with the online RMA submission.)
What is NOT Covered?
Damage caused by negligence, modification, improper use, incorrect voltage or incorrect polarity or the use of power supplies not recommended by OMEC Ltd.
Damage caused by another product.
General wear and tear.
Damage caused during transportation of the Product.
Damage caused by repair or service carried out by persons not authorized by Orange USA.
A Product with a serial number which has been defaced, removed etc.
A Product which was not purchased from an Authorized Dealer within the USA.
If no problem is found, the RMA will be subject to a minimum bench fee.
If you have any further technical questions, please email [email protected]
How the RMA process works:
Once we receive your completed RMA submission, we’ll qualify your warranty status and contact you with your RMA #. We’ll then advise you on where your Product can be serviced; either at OrangeUSA or a local authorized service center. If your Product is being serviced at OrangeUSA, we’ll send you a confirmation email after receiving your Product, and based on the information provided in accordance with the terms set out herein, we will determine the best course of action. If the repair is non-warranty, you must arrange payment with us or local service center before your Product can be returned to you. All repairs done at OrangeUSA are return-shipped as “signature required” unless you specify otherwise. All packaging and shipping boxes are recycled upon delivery at the OrangeUSA warehouse, so don’t ship it in a box that you need to get back.
Orange USA – Service
1741 Wilwat Drive
What you need to do to obtain Warranty/Non-warranty Service
Complete this online request for RMA (Repair Manufacture Authorization) form.