FAQS

Free Delivery
We are pleased to offer free delivery on all orders over £60.

Delivery Charges
For orders under £60, delivery charges will vary depending on the size and weight of your package. The exact shipping cost will be calculated at checkout before you complete your order.

Processing Times
Orders are usually processed and dispatched within 2 business days. Please note that during public holidays, processing and dispatch times may be delayed. You will receive a confirmation once your order has been shipped.

Estimated Delivery Times
Delivery times may vary depending on your location:
United Kingdom: 2–3 business days
Europe: 3–5 business days
International: 5–7 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing, courier delays, or public holidays.

We want you to be happy with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at returns@orangeamps.com with your order number and reason for returning.

If your return is accepted, we’ll send instructions on how and where to send your package. You will be responsible for the cost of shipping the items, and we cannot accept any responsibility for lost or damaged products sent upon return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at returns@orangeamps.com.

REFUNDS

We will notify you once we’ve received and inspected your return. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve confirmed your refund and you, please contact us at returns@orangeamps.com

Find an Orange retailer close to you by visiting our Dealer page

Tax & VAT Information

UK Customers
We apply VAT at the standard UK rate to all orders delivered within the United Kingdom.

EU Customers
Following the UK’s departure from the EU, UK VAT is no longer applied to EU orders.
Orders under €150 – EU VAT is collected at checkout under the IOSS scheme, ensuring no additional VAT is charged upon delivery.
Orders over €150 – The IOSS scheme does not apply. VAT and duties are included so your order will arrive without extra charges.

International Customers (outside the EU)
We do not charge UK VAT on international orders. However, your country may apply local sales taxes, customs duties, or import charges. These remain the responsibility of the buyer.